Online Booking


How do I see if there are still spaces available?

How do I use the calendar to enter a date?

How do I find out about prices and discounts?

How do I make a booking?

How do I find out more information about what I want book?

What if I can't make a booking online?

What does it mean when it says bookings are not required but I still have to pay?

Winter/Offpeak tramping conditions and safety information.


How do I see if there are still spaces available?

To find out if there are still enough spaces available for you to book eg enough beds in the hut, enough seats on the bus or permits available:

  1. Make sure the correct track or place name is showing in the Destination field.

  2. Enter the date you want to start your trip - type the date in dd/mm/yy format or use the calendar (click on the button).

  3. Click on the Search availability button - this will take you to the 'View availability' page where the number of spaces available are shown for each date and each hut, campsite, transport, lodge etc.

Note: for campsites, availability relates to both the number of people and the number of tent sites - the campsite can only fit a certain number of tents, and due to constraints on toilet facilities, can only handle a maximum number of people.

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How do I use the calendar to enter a date?

  1. Click on the Calendar button to see the Calendar.

  2. Use the forward and back arrow buttons at the top of the calendar to move forward and back one month.

  3. Click on a date to select it.

You can also:

  • Click on the name of the month at the top of the calendar to swap to 'month view' be able to select by month. This is a quick way to move several months in the future.

  • Once you are in 'month view', you can then click on the year at the top of the calendar to change to a different year (not all that useful when booking). If you do this by mistake, just click on the year you want in the calendar and you'll return to 'month view'

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How do I find out about prices and discounts?

Click on the Prices and discounts link under the Related links, next to the map.
The price list will be displayed in a new window. It shows current prices and future known price changes.
It also explains who is entitled to a discount - if you think you are entitled to a discount, please contact a DOC booking office before you book (you can't get the discount if you book online).
Close the window when you have finished to return to Online Booking.

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How do I make a booking?

  1. If you did not read the Destination Information and the Terms and Conditions on the Introduction page, do it now - you need to understand what you are about to book!
    To read the 'Destination info', click on the link shown in the list of 'Related links' beside the map.

  2. Read the Important Notices

  3. Make sure the correct track or place name is showing in the Destination field.

  4. Click on the 'Make a booking' button. This will open the Make a booking page in a new window. The Make a booking page will take you through a number of steps to complete your booking.

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How do I find out more information?

There are a number of related links to more information about the track you want to walk or the place you want to visit. These are as follows:

  • Prices & discounts - lists the prices for the services and facilities. It also describes the available discounts

  • Destination Info - gives an overview of the track/place

  • Plan & prepare - contains important information you need to know before you book. This includes safety information, how to get there, fitness levels required, what to take etc.


  • If relevant, the following links may be included:
  • Places to stay - links to a page that describes the huts, campsites and lodges.

  • Track Description - describes each stage of the track, including walking times, what you can expect to see, etc., and includes links to maps.

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What if I can't make a booking online?

You can't book online if you don't have a credit card, you use a screen reader, or if your Internet software (browser) is set up to have scripting disabled. This is one of the security settings in your browser that can be turned on or off - if you can't turn it on, or you don't want to, then you won't be able to book online.
If you are unable to book online (or you are reading this information on behalf of someone who does not have access to the Internet), contact a DOC booking office to make a booking by phone, fax, mail, email or at the counter.

You will need to provide:

  • the facilities you want to book (huts, campsites, permits, transport etc) and the date/s you wish to use them
  • the names, ages and country of residence of all the people you wish to book
  • Your credit cards details (please remember that e-mailing these is not secure)

If you want to book one of the following Great Walks, you can download a form (in pdf format) to post/fax by clicking on the appropriate link below:

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What does it mean when it says bookings are not required but I still have to pay?

Bookings are not required when demand is low (usually winter), so it is not necessary to reserve spaces for specific dates.
If you enter a date that is in this period, you will see a message telling you bookings are not required.
You can still travel (weather permitting), and you may still have to pay, for example, by getting a Backcountry Hut Pass or purchasing a Backcountry Hut Ticket, which cannot be done online.
See Backcountry hut information (this will open a new window in your browser).

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Winter/Offpeak tramping conditions and safety information.

During the winter offpeak season only well equipped and experienced parties should consider walking the track. Reduced services at huts, cold, wet and windy weather are common as is snow, avalanche risk and flooding.
Your safety is your responsibility. Please check the information below on winter tramping to assist with you planning.
Before proceeding onto the track you should check with the Visitor Centre for latest safety and weather information.

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